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Customer Service Ambassador

1 month ago

Basildon, Essex, United Kingdom Cineworld Cinemas Ltd Full time

About Us:

Cineworld Cinemas Ltd is a leading cinema chain committed to delivering exceptional customer experiences.

Our Vision:

We strive to be the premier destination for moviegoers, providing an unforgettable experience with state-of-the-art facilities and unparalleled customer service.

Your Role:

We are seeking a highly motivated Frontline Support Specialist to join our team. As a key member of our Cinema team, you will play a vital role in driving sales and ensuring the smooth operation of our cinemas.

Responsibilities:

  • Customer Service:

  • Provide exceptional customer service at all times, prioritizing their needs and ensuring a positive experience.

  • Box Office Duties:

  • Operate box office systems efficiently, managing ticket sales and resolving customer queries.

  • Concessions Duties:

  • Serve customers with a smile, handling food and beverage transactions accurately and promptly.

  • Floor Duties:

  • Maintain a clean and safe environment, adhering to health and safety protocols and ensuring a welcoming atmosphere for our guests.

  • Bar Duties:

  • Deliver top-notch service at our bars, handling cash transactions and maintaining a well-stocked inventory.

  • Projection Duties:

  • Assist with projection duties, ensuring a seamless viewing experience for our customers.

What We Offer:

We offer a competitive salary of £20,000 per annum, a comprehensive training program, and opportunities for career growth and development within our company.