Customer Support Specialist

2 weeks ago

Reading, Reading, United Kingdom Point of Rental Software Full time
Job Title: Customer Support Specialist

About the Role:

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide telephone and email support to external customers and colleagues, ensuring a high level of service and resolving issues in a timely manner.
  • Log, prioritize, and act on calls via our CRM system, ensuring that all daily tasks are carried out according to agreed procedures and within Service Level Agreements (SLAs).
  • Identify trends and critical issues, escalating them to other team members or management as required.
  • Document software features and business processes for use as knowledge base articles or customer fact sheets.
  • Treat all customers and colleagues with respect, demonstrating a commitment to our Equal Opportunities Policy.

Requirements:

  • Experience in 1st Line Support or Server Support role.
  • Fast learner with a strong knowledge of Microsoft environments and proficient problem-solving skills.
  • Good customer service skills and confidence on the phone.
  • Enthusiasm for technical challenges and a strong desire to learn and explore new areas of technology.
  • Patient mind for troubleshooting under pressure.
  • Excellent communication and customer service skills are essential.
  • Excellent attention to detail and ability to follow processes.

Advantageous Skills:

  • Relevant languages: German, Dutch, French, Italian, Spanish & Portuguese.
  • IIS.
  • Crystal Reports.
  • SQL Server and a basic understanding of TSQL queries.
  • Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions.
  • Experience with mobile data devices.
  • Hire industry terminology and business concepts.
  • General business processes (accounting, purchasing, sales etc).

What We Offer:

Point of Rental Software is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. We offer a competitive base salary, a dynamic and supportive work environment, and opportunities for professional growth and development.

  • Customer Support Specialist

    1 week ago

    Reading, Reading, United Kingdom Moonpull Full time

    About MoonpullMoonpull is an innovative automated auditing platform that provides valuable data to the affiliate industry, enabling the tracking of links at scale.Our platform empowers networks, publishers, and agencies to verify the accuracy of their URLs, identify issues causing commission loss, and optimize technical implementations.Job DescriptionWe are...

  • Customer Support Specialist

    1 week ago

    Reading, Reading, United Kingdom Moonpull Full time

    About MoonpullMoonpull is an innovative automated auditing platform that provides valuable data to the affiliate industry, enabling the tracking of links at scale.Our platform empowers networks, publishers, and agencies to verify the accuracy of their URLs, identify issues causing commission loss, and optimize technical implementations.Job DescriptionWe are...

  • Customer Support Specialist

    1 week ago

    Reading, Reading, United Kingdom Moonpull Full time

    About MoonpullMoonpull is an innovative automated auditing platform that provides valuable data to the affiliate industry, enabling the tracking of links at scale.Our platform empowers networks, publishers, and agencies to verify the accuracy of their URLs, identify issues causing commission loss, and optimize technical implementations.Job DescriptionWe are...

  • Customer Support Specialist

    1 week ago

    Reading, Reading, United Kingdom Moonpull Full time

    About MoonpullMoonpull is an innovative automated auditing platform that provides valuable data to the affiliate industry, enabling the tracking of links at scale.Our platform empowers networks, publishers, and agencies to verify the accuracy of their URLs, identify issues causing commission loss, and optimize technical implementations.Job DescriptionWe are...

  • Customer Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...

  • Customer Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...

  • Customer Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...

  • Technical Support Specialist

    3 days ago

    Reading, Reading, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Bi-Lingual HyperX Technical Support EngineerHays Specialist Recruitment Limited is seeking a skilled Bi-Lingual HyperX Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in maintaining customer satisfaction by providing reliable support for HyperX gaming peripherals.Key...

  • Technical Support Specialist

    3 days ago

    Reading, Reading, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Bi-Lingual HyperX Technical Support EngineerHays Specialist Recruitment Limited is seeking a skilled Bi-Lingual HyperX Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in maintaining customer satisfaction by providing reliable support for HyperX gaming peripherals.Key...

  • Customer Support Specialist

    4 days ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    4 days ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    1 week ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...

  • Customer Support Specialist

    1 week ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    About Point of Rental SoftwareWe're a leading provider of rental software, dedicated to empowering our customers and employees through principled decision making, innovative products, and a commitment to excellence. As a Customer Support Specialist, you'll be an ambassador of our values, providing exceptional support to our customers and driving business...

  • Customer Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Mercury Systems Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our Quality team in Silchester, UK. As a key member of our team, you will provide technical expertise and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide technical analysis and solutions to customers'...

  • Customer Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Mercury Systems Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our Quality team in Silchester, UK. As a key member of our team, you will provide technical expertise and support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide technical analysis and solutions to customers'...

  • Customer Support Specialist

    7 days ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    7 days ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and...

  • Customer Support Specialist

    7 days ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...

  • Customer Support Specialist

    7 days ago

    Reading, Reading, United Kingdom Point of Rental Software Full time

    Job Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...