Team Leader

1 week ago

Dundee, Dundee City, United Kingdom Mecca Bingo Full time
Be a Part of Our Exciting Team

We are seeking a talented and enthusiastic Team Leader to join our dynamic team at Mecca Bingo in Dundee Douglasfield. As a Team Leader, you will play a vital role in ensuring our customers have an exceptional experience, and our team is motivated and engaged.

About the Role:

  • Lead and motivate a team of customer-facing staff to deliver exceptional customer service.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with the management team to achieve business objectives and improve operational efficiency.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and report on customer feedback and suggestions to drive continuous improvement.

What We Offer:

  • A comprehensive induction program to ensure your success in the role.
  • Opportunities for learning and development to help you grow and succeed.
  • A supportive and nurturing work environment that values your contributions.
  • A high-performing culture that encourages collaboration and innovation.
  • A commitment to growth and development, with a focus on individual and team success.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong leadership and coaching skills.
  • Able to analyze data and make informed decisions.
  • A passion for delivering exceptional customer service.

Why Join Us?

At Mecca Bingo, we are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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