Sales Operations Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom MBR Partners Full time

MBR Partners is a leading telecom software vendor, providing network and service management solutions to top global communications service providers. Our clients work with 8 out of 10 of the world's largest telecom companies, including Vodafone, Telefonica, and Deutsche Telekom.

The Role

We are seeking a highly skilled Sales Operations Manager to join our team in the UK. The successful candidate will work closely with our commercial team globally, developing and operating processes, systems, and tools that drive commercial excellence. This is a hands-on role, requiring prior experience with Salesforce and the ability to coach senior staff in its use.

The salary for this position is between £50,000 and £80,000 per annum, depending on experience, and could be either permanent or contract. As a remote worker, you will have the flexibility to work from anywhere in the UK.

Main Responsibilities
  1. Reporting and Analysis: Create, maintain, and enhance a suite of standardised reports to support the sales team and senior management. Lead the management of complex bids, producing and managing the Bid responsibility matrix and associated governance in collaboration with sales and pre-sales teams. Conduct analysis to understand the sales pipeline health and produce accurate reports and dashboards for planning and performance management purposes.
  2. Sales Enablement: Support sales management with information and insights to coach reps to maximise performance. Manage the sales training plan, identify training/skills gaps within the team, and arrange courses. Act as subject matter expert on various company systems related to sales management. Define and ensure consistent application of sales KPIs and dashboards.
  3. Sales Process Compliance: Govern and continually review and enhance the sales process to ensure adoption of best practice. Develop and deliver a roadmap for sales operations to improve efficiency and effectiveness of the sales function. Ensure availability of relevant bookings, pipeline, and forecast reports and dashboards to sales management.


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