Customer Service Representative

1 week ago


Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time

XCTrainsLimited is seeking a Customer Service Representative to join our team at Edinburgh Waverley.

The successful candidate will receive an annual salary of £24,743 based on a 35 hour week and £26,845 based on a 38 hour week.

This role involves interacting with passengers onboard trains, selling refreshments, and offering complimentary refreshments to First Class customers.

Key Responsibilities:
  • Providing exceptional customer service
  • Selling refreshments and handling sales transactions
  • Maintaining a high standard of cleanliness and tidiness onboard the train
  • Working effectively as part of a team to ensure seamless passenger experience

To succeed in this role, you will need excellent communication skills, a strong ability to multitask, and a passion for delivering outstanding customer experiences. You will also be required to work flexible hours, including early mornings and late evenings, and occasional weekend shifts. Living within 1 hour's commute of Edinburgh Waverley is essential.

We value diversity and inclusivity, and we are committed to creating an environment that allows all employees to thrive. If you have the right attitude, skills, and passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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