Technical Client Relationship Specialist
5 days ago
We are seeking a highly skilled Technical Client Relationship Specialist to join our team at Taylor Higson. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients and partners in the MFD print equipment industry.
Key Responsibilities- Manage allocated client accounts to deliver exceptional service support and reviews, driving performance improvement within partners.
- Act as a specialist to support the growth and development of the partners' service organization, providing technical guidance and expertise.
- Provide various levels of technical training to partners and service providers, both remotely and in-person, to ensure seamless service delivery.
- Evaluate and escalate technical issues to the next level of support as needed, ensuring timely resolution.
- Monitor product performance and reliability, managing warranty claims and spare parts, and reporting to the supply chain department.
- Strong technical understanding of MFD print equipment, including knowledge of various operations systems and office software.
- Excellent communication and interpersonal skills, with the ability to build confidence with colleagues and clients.
- Tenacious, determined, and forward-thinking, with a keen attention to detail.
- Ability to communicate technical information in an easy-to-understand manner through various mediums.
- Confident communicator, happy to deliver training, guidance, and support to others.
- Full driving license and willingness to travel.
Competitive salary of up to £45,000 based on experience, plus a comprehensive package including:
- 10% performance-related bonus
- Car/car allowance
- Private medical insurance
- Life assurance
- 26 days' holiday plus Bank Holidays
- And more.
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Manchester, United Kingdom Taylor Higson Full timeJob Title: Technical Client Relationship Specialist MFD Print EquipmentJob Type: Full-timeCompany: Taylor HigsonLocation: Remote (with travel to client sites)About the Role:We are seeking a highly skilled Technical Client Relationship Specialist to join our team at Taylor Higson. As a Technical Client Relationship Specialist, you will be responsible for...
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Manchester, United Kingdom Taylor Higson Full time €45,000Technical Client Relationship Specialist MFD Print Equipment Up to £45,000 based on experience + package Home + Field based Were working with a global name within print and imaging to assist them in their search for a technically minded, client relationship driven professional to join a new area of the business within MFD print equipment. With the role...
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Manchester, United Kingdom Taylor Higson Full time €45,000Technical Client Relationship Specialist MFD Print Equipment Up to £45,000 based on experience + package Home + Field based Were working with a global name within print and imaging to assist them in their search for a technically minded, client relationship driven professional to join a new area of the business within MFD print equipment. With the role...
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