Technical Client Relationship Specialist

5 days ago


Manchester, United Kingdom Taylor Higson Full time
About the Role

We are seeking a highly skilled Technical Client Relationship Specialist to join our team at Taylor Higson. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients and partners in the MFD print equipment industry.

Key Responsibilities
  • Manage allocated client accounts to deliver exceptional service support and reviews, driving performance improvement within partners.
  • Act as a specialist to support the growth and development of the partners' service organization, providing technical guidance and expertise.
  • Provide various levels of technical training to partners and service providers, both remotely and in-person, to ensure seamless service delivery.
  • Evaluate and escalate technical issues to the next level of support as needed, ensuring timely resolution.
  • Monitor product performance and reliability, managing warranty claims and spare parts, and reporting to the supply chain department.
Requirements
  • Strong technical understanding of MFD print equipment, including knowledge of various operations systems and office software.
  • Excellent communication and interpersonal skills, with the ability to build confidence with colleagues and clients.
  • Tenacious, determined, and forward-thinking, with a keen attention to detail.
  • Ability to communicate technical information in an easy-to-understand manner through various mediums.
  • Confident communicator, happy to deliver training, guidance, and support to others.
  • Full driving license and willingness to travel.
What We Offer

Competitive salary of up to £45,000 based on experience, plus a comprehensive package including:

  • 10% performance-related bonus
  • Car/car allowance
  • Private medical insurance
  • Life assurance
  • 26 days' holiday plus Bank Holidays
  • And more.


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