IT Support Specialist

4 weeks ago

Gloucester, Gloucestershire, United Kingdom ProCook Full time
IT Support Engineer Job Description

We are seeking an IT Support Engineer to join our dynamic IT team at ProCook, the UK's leading kitchenware brand. As an IT Support Engineer, you will be responsible for providing top-notch IT support to our head office, warehouse, and store users.

Key Responsibilities:
  • Provide 1st line IT support to head office, warehouse, and store users.
  • Regularly travel to various store locations across the country to install, configure, and maintain IT equipment.
  • Prioritise and troubleshoot issues, ensuring minimal disruption to business operations.
  • Carry out general IT administration, including network configuration, system maintenance, and telephony.
  • Collaborate with third parties when necessary to resolve technical issues.
  • Contribute to project work that ensures our IT systems remain up-to-date and efficient.
  • Be part of a 4-week on-call rota, providing out-of-hours support one week in four, including weekend.
Requirements:
  • A natural problem solver with a keen attention to detail and a passion for learning.
  • Minimum of 1 year of IT support experience (1st line).
  • Experience in cybersecurity practices and knowledge of security protocols.
  • Ability to manage and coordinate with 3rd party companies for IT support.
  • Proficiency in Microsoft Windows 10+, Windows Server Administration, Apple Mac OS, and Office 365.
  • Familiarity with Active Directory, basic networking, printer management, and mobile device management.
  • Ability to work with bespoke software and adapt to new platforms.
  • A full valid driving license and willingness to frequently travel across the UK using your own vehicle (with business insurance cover).
  • Strong communication and customer service skills, with a "can-do" attitude.

Working Hours: 37.5 hours per week, Monday to Friday, with some flexibility. You will need to be on-call one week every four weeks, including that weekend, with occasional early starts or late finishes for critical tasks.

Benefits:

  • Salary: between £23,000 - £25,000 depending on experience
  • On-call rate and overtime: £25/day for on-call + overtime based on your annual salary
  • Training and Development: Opportunity to join a growing company with a focus on personal and professional development. Ongoing training and support to help you grow your skillset and advance in your career.
  • Bonus: Earn a company bonus, based on both company and individual performance against key performance indicators (KPIs) and objectives (OKRs)
  • Onsite Gym: Stay active and healthy with access to our fully equipped onsite gym, perfect for squeezing in a workout before or after work.
  • Subsidised/Complimentary Food: Enjoy delicious, subsidised meals and snacks to fuel your day, with complimentary treats available too.
  • Free Car Park: No need to worry about parking—our free, secure parking facility makes commuting stress-free.
  • Welcome Pack: We'll get you off to a great start with a thoughtfully prepared welcome pack filled with ProCook goodies and essentials.
  • Enhanced Parental Leave: We support you and your family with enhanced parental leave, ensuring you're well taken care of during life's important moments.
  • Generous Staff Discount: Love our products? As a team member, you'll enjoy a generous discount (40%) on all ProCook items, perfect for stocking your kitchen with the best tools.
  • Annual Paid Volunteering Day: Make a difference with an annual paid day to volunteer for a cause you care about.
  • Employee Assistance Programme: We're here to support your well-being, with access to professional advice and guidance through our Employee Assistance Programme.
  • Friends and Family Referral Scheme: Know someone who'd love ProCook? Take advantage of our referral scheme and earn rewards for bringing great talent into the fold.

  • Crime Victim Support Specialist

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    Job Title: Crime Victim Support SpecialistAbout the Role:We are seeking a highly skilled and compassionate Crime Victim Support Specialist to join our team at Victim Support Gloucestershire. This part-time position involves working with vulnerable adults and families, providing them with the support and resources they need to navigate the criminal justice...

  • Crisis Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Careers Full time

    We are seeking a skilled Crisis Support Specialist to join our team at Victim Support Gloucestershire. This part-time adult caseworker role will require working 22.5 hours a week, providing support to those in need.About the Role:This fixed-term contract opportunity is for part-time maternity cover, with the end of the contract being 25th July 2025. The...

  • IT Support Specialist

    3 weeks ago

    Gloucester, Gloucestershire, United Kingdom Hays Specialist Recruitment Limited Full time

    **IT Technician Role Overview**Hays Specialist Recruitment Limited is seeking an IT Technician to join their team in Gloucester. The successful candidate will be responsible for delivering 1st and 2nd line support in line with SLA's.Key Responsibilities:Deliver exceptional technical support to ensure IT remains operational, fit for purpose, and an asset to...

  • Victim Support Caseworker

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    We are seeking a skilled and compassionate caseworker to join our team at Victim Support Gloucestershire. This part-time role will involve working with vulnerable adults and families, providing tailored support and information services to meet their needs.Key Responsibilities:Manage a caseload of self-referrals or referred service users, delivering excellent...

  • Caseworker - Victim Support

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    We are seeking a skilled and compassionate Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will work closely with victims of crime, providing them with tailored support and information to help them navigate the criminal justice process.About the Role:Manage a caseload of self-referrals or referred service...

  • Caseworker - Victim Support

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    We are seeking a dedicated and compassionate Adult Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will work closely with victims of crime, providing them with tailored support and information services to meet their unique needs.About the Role:This is a full-time position, working 37.5 hours a week, based at...

  • Victim Support Advocate

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate caseworker to join our team at Victim Support Gloucestershire. As a caseworker, you will work closely with victims of crime, providing them with tailored support and information to help them navigate the criminal justice system.Key responsibilities include:Managing a caseload of self-referrals or...

  • Caseworker - Victim Support

    3 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    Vacancy SummaryWe are seeking an experienced and compassionate adult caseworker to join our team at Victim Support Gloucestershire. This is an exciting opportunity to make a positive impact on the lives of individuals affected by crime.About the RoleJob Title: Adult CaseworkerLocation: Gloucester office, with travel within GloucestershireHours: 37.5 hours...

  • Caseworker - Victim Support

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    About the RoleWe are seeking a dedicated and compassionate Adult Caseworker to join our team at Victim Support Gloucestershire. As a key member of our team, you will play a vital role in providing high-quality support to victims of crime, ensuring they receive the help and guidance they need to navigate the criminal justice system.Key Responsibilities:Manage...

  • Victim Support Caseworker Opportunity

    5 days ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    We are seeking a skilled and empathetic caseworker to join our team at Victim Support Gloucestershire. This role offers the chance to make a meaningful difference in the lives of victims and their families, providing vital support and guidance throughout the criminal justice process.Job SummaryThis is a 37.5 hour per week position, based at our Gloucester...

  • Victim Support Caseworker

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Victim Support Full time

    We are seeking a skilled and compassionate caseworker to join our team at Victim Support Gloucestershire. As a part-time adult caseworker, you will work 22.5 hours a week, providing vital support to victims of crime. This is a fixed-term contract opportunity, with the end date being 25th July 2025, although this may be sooner.About the Role:This role is...

  • IT Systems Support Specialist

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom 100% IT Recruitment Full time

    Key Responsibilities: As a skilled IT Technician, you will be responsible for ensuring the smooth operation of our IT infrastructure, including networks, hardware, and software. This will involve troubleshooting and resolving technical issues, managing software platforms, and monitoring IT usage to ensure secure access to the network and applications. Key...

  • Computer Science and Digital Education Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Elementa Support Services Full time

    Computer Science and Digital Education SpecialistWe are seeking a highly skilled and experienced Computer Science and Digital Education Specialist to join our team at Elementa Support Services. As a specialist in this field, you will be responsible for delivering high-quality teaching and learning to students across Key Stages.The ideal candidate will have...

  • IT Infrastructure Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom 100% IT Recruitment Full time

    Job DescriptionTechnical Support ProfessionalWe are seeking a highly skilled Technical Support Professional to join our IT team at 100% IT Recruitment. As an IT Infrastructure Specialist, you will be responsible for ensuring the smooth operation of our IT systems and providing top-notch support to our users.Key Responsibilities:Manage the performance and...

  • IT Support Specialist

    3 weeks ago

    Gloucester, Gloucestershire, United Kingdom Babcock International Group Full time

    Job Title: IT Support SpecialistAt Babcock International Group, we're working to create a safe and secure world, together. As an IT Support Specialist, you'll play a crucial role in delivering bespoke IT solutions to our clients.The RoleAs an IT Support Specialist, you'll be responsible for providing first and second-line support for our clients' niche...

  • IT Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at In Technology Group Ltd. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and collaborating with our team to ensure seamless service delivery.Key...

  • IT Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Hewett Recruitment Careers Full time

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team in Gloucester, providing top-notch IT support across Windows environments.Key Responsibilities:Provide end-user support across a range of Windows environmentsTroubleshoot and resolve network issues and support network infrastructureAssist with cloud migration projects and...

  • IT Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Babcock International Group Full time

    Job Title: IT Support SpecialistAt Babcock International Group, we're working to create a safe and secure world, together. As an IT Support Specialist, you'll play a vital role in our Ashchurch site, providing first and second-line support for bespoke systems.The RoleAs an IT Support Specialist, you'll be responsible for:System commissioning and...

  • IT Support Specialist

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Hewett Recruitment Full time

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to provide top-notch support across Windows environments. The ideal candidate will have proven experience in IT support, strong knowledge of networking protocols and infrastructure, and experience with cloud migration projects.Key Responsibilities:Provide end-user support across a range of...

  • IT Support Specialist

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom In Technology Group Full time

    Job Title: Technology Support RoleLocation: OnsiteJob Overview:In Technology Group Ltd is a dynamic Managed Service Provider seeking a skilled Technology Support Specialist to join our team in Gloucester. As a first line of support, you will be responsible for providing timely and effective technical assistance to our clients.Key Responsibilities:Deliver...