Head of Customer Relationship Management
3 weeks ago
Zachary Daniels Recruitment is partnering with a leading multi-channel retailer to find a talented Head of CRM & Loyalty to lead their customer relationship management strategy and drive business growth.
Key Responsibilities:- Lead and develop a team of CRM professionals to foster a culture of collaboration and continuous improvement.
- Develop and implement comprehensive CRM strategies to improve customer acquisition, engagement, and retention across all channels.
- Utilise data analytics to understand customer behaviours, preferences, and trends.
- Ensure seamless integration and consistency of CRM initiatives across online and offline channels.
- Identify opportunities to enhance the customer journey, improving satisfaction and driving long-term loyalty.
- Set KPIs and metrics to measure the effectiveness of CRM campaigns and initiatives.
- Proven experience in a senior CRM role, ideally within a multi-channel retail environment.
- Track record of driving innovation and transformation.
- Strong leadership and team management skills, with experience leading large teams.
- Demonstrated ability to develop and execute successful CRM strategies.
- Proficiency in CRM tools and platforms, data analytics, and customer segmentation.
A competitive salary and benefits package, as well as opportunities for professional growth and career advancement, are offered to the successful candidate.
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Customer Relationship Manager
4 days ago
Manchester, United Kingdom Bank Full timeAt Bank, we are seeking a Customer Relationship Manager to join our team in Manchester. This role is responsible for delivering excellent customer care to existing clients and acquiring new clients through relationship building and sales.Key Responsibilities:Identify and pursue sales opportunities through client referrals, internal networks, and corporate...
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Customer Relationship Manager
4 days ago
Manchester, United Kingdom Concept Full timeJob Title: Account ManagerLocation: Manchester (Hybrid Working)Salary: Up to £45k base salary (depending on experience) with double OTE plus car allowanceAbout Us:A leading provider of telecoms and IT managed services, delivering top-tier solutions to diverse clients. We pride ourselves on innovation, customer satisfaction, and helping our customers stay...
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Head of Relationships
5 months ago
Manchester, United Kingdom Network Rail Full timeJob Introduction The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every...
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
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Customer Relationship Management Director
4 weeks ago
Manchester, United Kingdom Oscar Full timeJob Title: Head of CRMWe are seeking an experienced and skilled Head of CRM to join our team at Oscar Digital. As a key member of our marketing department, you will be responsible for developing and executing our CRM strategy, driving business growth, and improving customer engagement.Key Responsibilities:Develop and implement a comprehensive CRM strategy to...
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Customer Relationship Management Director
4 weeks ago
Manchester, United Kingdom Oscar Full timeJob Title: Head of CRMWe are seeking an experienced and skilled Head of CRM to join our team at Oscar Digital. As a key member of our marketing department, you will be responsible for developing and executing our CRM strategy, driving business growth, and improving customer engagement.Key Responsibilities:Develop and implement a comprehensive CRM strategy to...
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeUnlock Customer PotentialSmart DCC is seeking a visionary leader to drive customer relationship management excellence. As Director of Customer Relationship Management, you will be responsible for developing and executing a strategic vision to deliver exceptional customer experiences.Key Responsibilities:Develop and implement a customer-centric strategy to...
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeDirector of Customer Relationship ManagementSmart DCC is seeking a seasoned professional to lead our Customer Relationship Management function. As Director, you will be responsible for developing and driving the strategic vision for our operational teams' customer relationships.Key Responsibilities:Develop and implement a customer-centric strategy to drive...
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Director of Customer Relationship Management
3 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesDevelop and implement customer relationship...
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and strategic Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for driving the development and implementation of our customer relationship management strategy, ensuring that our customers receive a high-quality service...
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Director of Customer Relationship Management
4 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleWe are seeking a highly experienced and strategic Director of Customer Relationship Management to join our team at Smart DCC. As a key member of our leadership team, you will be responsible for driving the development and implementation of our customer relationship management strategy, ensuring that our customers receive a high-quality service...
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Customer Relationship Specialist
5 months ago
Manchester, United Kingdom Close Brothers Group Full time**OVERALL SUMMARY** Join the Close Brothers Wholesale Finance team where you will work closely with management, sales and the new business administration teams to support with the day to day administration and processing of new business deals for our relationship customers within Close Leasing. You may also liaise directly with customers to ensure we...
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Customer Relationship Manager
2 weeks ago
Manchester, United Kingdom Liftec Express Full timeRole OverviewWe are recruiting a Service Sales Executive to cover Manchester and the North West, working with a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity.The main goal of the role is to achieve sales growth through developing customer relationships and delivering exceptional service....
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Director of Customer Relationship Management
2 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleThe Director of Customer Relationship Management will play a pivotal role in ensuring that DCC and its service providers deliver a high-quality service to its customers. This involves setting the operational strategic engagement with DCC customers, ensuring the right processes, people, and technology are in place to deliver an optimal operating...
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Customer Relationship Management Specialist
4 weeks ago
Manchester, New Hampshire, United Kingdom RedCat Digital Full timeJob Title: Customer Relationship Management SpecialistWe are seeking a highly skilled Customer Relationship Management (CRM) Specialist to join our team at RedCat Digital. As a CRM Specialist, you will be responsible for managing and implementing CRM systems to enhance customer relationships and drive business growth.Key Responsibilities:Manage and maintain...
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Customer Relationship Management Specialist
4 weeks ago
Manchester, New Hampshire, United Kingdom RedCat Digital Full timeJob Title: Customer Relationship Management SpecialistWe are seeking a highly skilled Customer Relationship Management (CRM) Specialist to join our team at RedCat Digital. As a CRM Specialist, you will be responsible for managing and implementing CRM systems to enhance customer relationships and drive business growth.Key Responsibilities:Manage and maintain...
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Director of Customer Relationship Management
3 weeks ago
Manchester, United Kingdom Smart DCC Full timeAbout the RoleThe Director of Customer Relationship Management will be responsible for leading the development and implementation of a customer-centric strategy that drives business growth and customer satisfaction. This role will require a strong understanding of customer needs and behaviors, as well as the ability to develop and execute plans to meet those...
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Head of Customer
1 week ago
Manchester, United Kingdom CV-Library Full timeAre you looking for your next Head of Customer challenge, combining your experience of customer insight and how to embed that into action across the organisation and support decisions being made? Have you got a passion for managing our Contact Centre, giving first class customer service, managing the customer experience and technology supporting our customer...