Hospitality Operations Manager
3 weeks ago
Get Golfing CIO, a sports charity organization, is seeking an experienced F&B Hospitality Supervisor to oversee day-to-day operations of the food and beverage department. The ideal candidate will ensure exceptional service and customer satisfaction while working closely with the management team to develop strategies for efficiency, customer experience, and revenue growth.
Responsibilities
- Supervise and train F&B staff to deliver high-quality service.
- Maintain the quality and consistency of food and beverage offerings.
- Manage inventory and stock control to minimize waste and maximize profitability.
- Develop strategies to increase customer satisfaction and loyalty.
- Ensure compliance with health, safety, and hygiene regulations.
- Handle customer concerns and complaints professionally.
- Collaborate with the management team on marketing and promotional activities.
- Monitor competitors' trends to identify opportunities for improvement.
Requirements
- Proven experience in a supervisory role in the food and beverage industry.
- Strong knowledge of food and beverage operations, including ordering and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work under pressure and handle customer concerns.
- Strong problem-solving and decision-making abilities.
- Knowledge of health, safety, and hygiene regulations.
- Flexibility to work weekends, evenings, and holidays as required.
Benefits
- Pension Plans
- Training & Development
- Free Golf
- 50% discount on food and beverage
- Staff referral programme
- Opportunities for Progression
Salary: £35,000 - £45,000 per annum,
Estimated Salary Range: Based on location and industry standards.
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