Claims Specialist

6 days ago


Halifax, Calderdale, United Kingdom Zego Full time
About Zego

We're a pioneering Insurtech company on a mission to revolutionize traditional motor insurance. Our goal is to offer the lowest priced insurance for good drivers, and we're committed to making a difference in the industry.

As a Claims Handler at Zego, you'll play a critical role in helping us achieve this vision. You'll be responsible for proactively solving liability, indemnity, and quantum problems to drive down claims spend while ensuring injured claimants are fairly compensated.

Key Responsibilities
  • Manage your own claims caseload in accordance with our claims philosophy, handling procedures, and service level agreements.
  • Respond promptly to incoming telephone calls and correspondence to avoid leakage and delays.
  • Monitor ongoing credit hire periods to drive down claim costs and raise payments accurately and promptly.
  • Liaise and negotiate with third-party insurers, solicitors, and credit hire organizations to progress and settle claims efficiently.
  • Enter reserves accurately and promptly into our claims system in accordance with our reserving philosophy.
  • Conduct liability and quantum investigations, considering potential fraud scenarios.
Requirements
  • Strong claims handling experience in an insurance company, preferably with an Insurtech or Motor Insurance provider.
  • Good working knowledge of the MOJ and OIC portals.
  • Excellent telephone negotiation skills.
  • Ability to plan, organize, and prioritize your workload.
  • Solid knowledge of liability scenarios and commercial awareness.
About Working at Zego

We're a dynamic and inclusive company that values diversity and equality. Our people are our greatest asset, and we're committed to helping them grow and develop in their careers. We offer a competitive salary, private medical insurance, company share options, generous holiday allowance, and a range of wellbeing benefits.

We believe in a hybrid way of working, which allows you to spend at least one day a week in our Halifax office. We cover the costs for company-wide events and provide a separate hybrid contribution to help with travel costs.



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