Digital Banking Experience Specialist

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Clydesdale Bank plc Full time
Role Overview

As a Digital Banking Experience Specialist at Clydesdale Bank plc, you will play a vital role in delivering exceptional customer experiences through our digital channels. You will be the voice of our customers, providing expert guidance and support to help them navigate our mobile and online banking platforms.

Key Responsibilities

Provide high-quality customer service through various digital channels, including phone, email, and chat.
Educate customers on the benefits and features of our digital services, empowering them to make the most of their online banking experience.
Troubleshoot technical issues and resolve customer queries in a timely and professional manner.
Collaborate with colleagues to ensure seamless customer journeys and resolve complex issues.

Requirements

Strong customer service skills and experience in a fast-paced, technology-led environment.
Excellent communication and problem-solving skills, with the ability to work in a team environment.
Knowledge of digital banking products and services, with a passion for staying up-to-date with the latest trends and innovations.
Ability to work in a flexible, agile environment, with a willingness to adapt to changing customer needs and business demands.

What We Offer

Competitive salary and benefits package, including generous holidays and flexible working arrangements.
Opportunities for career development and growth, with a focus on continuous learning and professional development.
Collaborative and supportive team environment, with a commitment to diversity, equity, and inclusion.
Recognition and rewards for outstanding performance and contributions to the team.

About Us

Clydesdale Bank plc is a leading digital bank, committed to making a positive impact on our customers' lives. We are passionate about delivering exceptional customer experiences and creating a culture of innovation and excellence. If you are a customer-focused individual with a passion for digital banking, we encourage you to apply for this exciting opportunity.

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