International Technical Operations Manager

3 days ago


Southampton, Southampton, United Kingdom Talent Smart Full time

At Talent Smart, we are seeking a seasoned International Technical Operations Manager to join our team.

About the Role

The successful candidate will be responsible for overseeing technical service operations for international clients on a three-month rotational basis. This involves providing top-tier support and troubleshooting complex issues efficiently.

Key Responsibilities:

  • Manage and oversee technical service operations for international clients during the three-month rotation.
  • Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.
  • Coordinate with local and remote teams to ensure seamless service delivery and support.
  • Train and mentor local support staff, enhancing their technical skills and knowledge.
  • Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.

Benefits:

  • Tax-free salary of 50,000
  • Covered living expenses when working away

Requirements:

  • Bachelor's degree in Information Technology, Engineering, or a related field.
  • Minimum of 5 years of experience in technical service and support management.
  • Proven experience working in international settings and managing overseas projects.
  • Strong technical background with expertise in Servers, networks and EUC.
  • Exceptional communication and interpersonal skills, with fluency in English.
  • Strong leadership and team management skills, with the ability to motivate and develop local support staff.
  • Willingness to travel and work overseas for three-month rotations.
  • Certification in relevant technical fields (eg, ITIL, PMP) is preferred.


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