Electrical Automation Support Specialist
3 weeks ago
Role Overview
Certain Advantage is seeking a skilled Service Support Engineer to join their After-Sales Team. The successful candidate will provide technical support to customers throughout the life of their equipment, ensuring a positive experience post-warranty.
Key Responsibilities
- Support customers remotely to diagnose and rectify issues in a timely manner
- Provide technical support to the after-sales team
- Responsible for supporting customers' service contracts
- Undertake work necessary for pre-service visits, including electrical, mechanical, pneumatic, or software tasks
- Assist with training and growth of service engineers
- Programme and modify control systems using PLCs, Servo drives, Robots, and other specialized controllers
- Troubleshoot and adjust mechanical, electrical, pneumatic, and controls equipment
Requirements
- Relevant vocational training or completion of an Apprenticeship in Electrical or Mechanical discipline
- Qualifications in Engineering and/or 5 years of experience in an electrical or mechanical environment
- Proven Electrical, Pneumatic, or mechanical experience within the Automation industry/industrial environment
- 4+ years of experience in programming programmable PLCs and human-machine interfaces
- Knowledge of setting up Servos, VFDs, Remote I/O, Earth net, and Profibus networks
- Knowledge of 6-axis robot systems is preferred
- Critical thinking and problem-solving ability
- Comprehensive knowledge of diagnostics, test, and repair of electronic/electrical and mechanical equipment
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