Electrical Automation Support Specialist

3 weeks ago


Beccles, United Kingdom Certain Advantage Full time

Role Overview

Certain Advantage is seeking a skilled Service Support Engineer to join their After-Sales Team. The successful candidate will provide technical support to customers throughout the life of their equipment, ensuring a positive experience post-warranty.

Key Responsibilities

  • Support customers remotely to diagnose and rectify issues in a timely manner
  • Provide technical support to the after-sales team
  • Responsible for supporting customers' service contracts
  • Undertake work necessary for pre-service visits, including electrical, mechanical, pneumatic, or software tasks
  • Assist with training and growth of service engineers
  • Programme and modify control systems using PLCs, Servo drives, Robots, and other specialized controllers
  • Troubleshoot and adjust mechanical, electrical, pneumatic, and controls equipment

Requirements

  • Relevant vocational training or completion of an Apprenticeship in Electrical or Mechanical discipline
  • Qualifications in Engineering and/or 5 years of experience in an electrical or mechanical environment
  • Proven Electrical, Pneumatic, or mechanical experience within the Automation industry/industrial environment
  • 4+ years of experience in programming programmable PLCs and human-machine interfaces
  • Knowledge of setting up Servos, VFDs, Remote I/O, Earth net, and Profibus networks
  • Knowledge of 6-axis robot systems is preferred
  • Critical thinking and problem-solving ability
  • Comprehensive knowledge of diagnostics, test, and repair of electronic/electrical and mechanical equipment


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