Automation Support Specialist

4 weeks ago


Beccles, United Kingdom Certain Advantage Full time

Service Support Engineer Role

Certain Advantage is seeking a skilled Service Support Engineer to join their After-Sales Team. This permanent position is based in Suffolk and offers a competitive annual salary and good benefits.

About the Company

Certain Advantage provides bespoke Automation solutions to various industries, including medical and pharmaceutical sectors. They have a reputation for automation excellence in fast-moving consumer goods (FMCG) and industrial packaging.

About the Role

The Service Support Engineer will provide technical support to customers throughout the life of their equipment. This includes site-based work, remote diagnosis, and rectification of issues in a timely manner. The successful candidate will also provide technical support to the after-sales team and be responsible for supporting customers' service contracts.

Key Responsibilities

  • Provide technical support to customers remotely and on-site
  • Support the after-sales team with technical queries
  • Responsible for supporting customers' service contracts
  • Undertake work necessary for pre-service visits, including electrical, mechanical, pneumatic, or software tasks
  • Assist with training and growth of service engineers
  • Programme and modify control systems using PLCs, Servo drives, Robots, and other specialized controllers
  • Troubleshoot and adjust mechanical, electrical, pneumatic, and controls equipment
  • Fault-find and perform operational assessments of mechanisms

Requirements

  • Relevant vocational training or completion of an Apprenticeship in Electrical or Mechanical discipline
  • Qualifications in Engineering and/or 5 years' experience in an electrical or mechanical environment
  • Proven experience in Electrical, Pneumatic, or Mechanical engineering within the Automation industry or industrial environment
  • 4+ years' experience in programming programmable PLCs and human-machine interfaces
  • Knowledge of setting up Servos, VFDs, Remote I/O, Earth net, and Profibus networks
  • Knowledge of 6-axis robot systems is preferred
  • Critical thinking and problem-solving ability
  • Comprehensive knowledge of diagnostics, test, and repair of electronic/electrical and mechanical equipment


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