Front Desk Ambassador

1 day ago

Edinburgh, Edinburgh, United Kingdom Village Hotels - Edinburgh Full time

Be the Face of Village Hotels

As a Front Desk Ambassador at Village Hotels - Edinburgh, you will be the first point of contact for our guests, setting the tone for an unforgettable experience. Your warm and welcoming demeanor will make every guest feel at home.

Key Responsibilities:

  • Provide exceptional customer service, ensuring every guest receives a warm and personalized welcome.
  • Be a font of knowledge about the hotel and local area, making recommendations and solving problems before they arise.
  • Work collaboratively with other departments to deliver a seamless guest experience.

What We Offer:

  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee Discount on overnight stays at Village Hotels.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.

Requirements:

  • Personality, and bags of it.
  • A great memory, to add that personal touch for returning guests.
  • Proactive problem solver.
  • A passion for delivering the best guest experience.
  • Strong communication.
  • Team player and ability to partner with other departments.

Join Our Team and Be Part of Something Special

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