Customer Service Representative

20 hours ago


Plymouth, Plymouth, United Kingdom CV-Library Full time
Customer Care Advisor - Luxury Brand

We are seeking a French speaking customer service professional to assist with product enquiries, update and maintain order databases, and provide support with online orders and returns.

About the Role

This is a temporary position to cover the busy period, but it may be extended to a permanent role. As a customer care advisor, you will be responsible for assisting clients with product information, maintaining order databases, and providing support with online orders and returns.

Main Responsibilities:
  • Assist French and English speaking clients with product enquiries.
  • Update and maintain the order database.
  • Provide support to clients registering online and having their orders processed through the website.
  • Assist clients with any issues regarding returns or orders via email and phone.
  • Deal with complaints in a timely manner, escalating any issues to relevant departments.
  • Liaise with the fulfilment team when necessary.
  • Convert customer enquiries into sales opportunities by upselling.
  • Handle accounting enquiries with the finance team.
Requirements:
  • Excellent English language skills.
  • Fluency in French.

The estimated salary for this role is £25,500 per annum based on a 35 hour working week.



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