Customer Service Representative
20 hours ago
We are seeking a French speaking customer service professional to assist with product enquiries, update and maintain order databases, and provide support with online orders and returns.
About the RoleThis is a temporary position to cover the busy period, but it may be extended to a permanent role. As a customer care advisor, you will be responsible for assisting clients with product information, maintaining order databases, and providing support with online orders and returns.
Main Responsibilities:- Assist French and English speaking clients with product enquiries.
- Update and maintain the order database.
- Provide support to clients registering online and having their orders processed through the website.
- Assist clients with any issues regarding returns or orders via email and phone.
- Deal with complaints in a timely manner, escalating any issues to relevant departments.
- Liaise with the fulfilment team when necessary.
- Convert customer enquiries into sales opportunities by upselling.
- Handle accounting enquiries with the finance team.
- Excellent English language skills.
- Fluency in French.
The estimated salary for this role is £25,500 per annum based on a 35 hour working week.
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