Insurance Claims Coordinator
5 days ago
Claims Advisor Role Overview
As a Claims Advisor, you will be responsible for providing an effective and efficient claims service to our customers.
Key responsibilities include:
- Handling claims allocated to the job holder, ensuring company policy, procedure, and regulatory requirements are followed.
- Referring claims outside of personal authority levels to line manager.
- Gathering and processing information to support complex case assessment.
- Assisting in the training of new staff in company systems and processes.
- Maintaining and developing personal knowledge and skills through professional development and training.
- Ensuring fair treatment of customers and adhering to conflict of interest procedures.
- Undertaking other tasks as reasonably required by the company.
Key Competencies
- General Insurance principles and practice.
- Class of risk, product, and market knowledge.
- General Insurance regulation and business ethics.
- Customer care experience.
- IT proficiency.
- Numeracy and Literacy.
Benefits
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress career across the entire Ardonagh family.
- Gain CII or ACII qualifications for career development.
- Pensions scheme for retirement.
- 24-hour support for physical and mental wellbeing.
- Paid volunteering day to give back to the community.
- Spotlight Awards for recognizing talent.
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