Service Delivery Expert

3 days ago


Edinburgh, Edinburgh, United Kingdom Lloyds Bank plc Full time

Lloyds Banking Group is seeking a skilled Service Delivery Expert to join our team in Edinburgh. This exciting role offers a salary range of £62,874 - £69,860 and provides an opportunity to work in a hybrid environment.

The ideal candidate will have a strong understanding of ITIL disciplines and experience in providing excellent customer service. Key responsibilities include:

  1. Serving as a subject matter expert for incident, problem, and change management across multiple applications within the platform.
  2. Supporting the planning of the strategy for the service team.
  3. Developing the capability and skillset of the service team to ensure they are ready for incoming and future new services.
  4. Creating and maintaining documentation to support service operations.
  5. Collaborating with service leads to identify trends and implement solutions to remove service blockers from the Lab backlog.

We offer a wide-ranging benefits package, including:

  • A generous pension contribution of up to 15%.
  • An annual bonus award, subject to Group performance.
  • Share schemes, including free shares.
  • Benefits tailored to your lifestyle, such as discounted shopping.
  • 30 days' holiday, plus bank holidays.
  • A range of wellbeing initiatives and generous parental leave policies.

In this role, you'll be part of a values-led culture that prioritizes diversity, equal opportunities, and inclusivity. Our goal is to create a truly inclusive workplace where all colleagues can thrive and make a real difference.



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