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Client Advisor

2 months ago

Hounslow, Greater London, United Kingdom Burberry Limited Full time

{"h2":{"text":"Job Overview"},"p":{"text":"At Burberry Limited, we are seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for building relationships with our clients, delivering a personalized and elevated experience with commercial success. You will inspire our clients by conveying passion for the brand, fashion, and luxury products, and demonstrate a high level of knowledge in styling and selling.

Responsibilities:

* Meet and exceed individual and store sales and other commercial KPIs
* Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
* Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert, and close the sale to maintain the relationship with the client
* Be efficient in following-up and delivering after-sales services to our clients
* Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns, and stockroom maintenance when required
* Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
* Foster team work and a positive work climate

Requirements:

* A proven track record in delivering sales and exceeding targets
* Previous experience in Clientelling
* A strong interest in fashion, art, and culture
* Strong product knowledge and good understanding of store retail operations
* Understanding of competitor products
* Experience in working as part of a team
* Fluent in local language; English proficiency is desirable
* Other language knowledge is desirable
* Demonstrates Confidence, Curiosity, Conviction, and Care
* Enjoys being part of a team
* Energetic, Pro-active, and self-motivated
* Detail-oriented and creative with a passion for selling
* Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
* Results-driven and commercial mindset
* Flexible, collaborative, and adaptable approach to work

Measures of Success:

* Individual sales performance and KPIs (Appointments, UPT, ATV & AUR)
* Service targets (Guest Experience, Net promoter score)
* New client acquisition (conversion and retention)
* Number of appointments held on a monthly basis

We are an Equal Opportunities Employer and as such, treat all applications equally and recruit purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || Hounslow || RETAIL OFFLINE || MAINLINE || n/a ||"}