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Customer Service Representative

2 months ago

Cardiff, Cardiff, United Kingdom Red Rhino Solutions Full time
{"The Role": "

We are seeking a highly skilled and motivated Support Administrator to join our team at Red Rhino Solutions.


This is an exciting opportunity to forge a long-term career within a dynamic and award-winning environment.


As a Support Administrator, you will be responsible for providing exceptional customer service to our clients, handling queries, faults, and complaints in a professional and effective manner.


You will also be responsible for order processing, entry on our internal system, and engaging with clients over the telephone to improve the customer experience.


Key responsibilities include:


  • Providing administration support services to internal and external sales teams
  • Order processing and entry on the internal system
  • Engaging with clients over the telephone to improve the customer experience
  • Handling queries, faults, or complaints from customers effectively and professionally
  • Providing first-class customer service skills, both written and verbal

The Person": "

We are looking for an individual with experience in a similar support administration role, who is passionate about delivering exceptional customer service.


You will have excellent communication skills at all levels, be a great team player, and be comfortable working on your own initiative.


You will also have experience of providing fantastic customer service to clients, be a natural problem solver, and be comfortable with IT literacy and basic Microsoft packages.


Key requirements include:


  • Experience in a similar support administration role
  • Excellent communication skills at all levels
  • Great team player who is also comfortable working on their own initiative
  • Natural problem solver who is used to working in a fast-paced and changing environment
  • Comfortable with IT literacy and basic Microsoft packages

The Reward": "

We offer a competitive basic salary of up to \u00a329k, depending on experience, plus a monthly bonus.


You will also have access to great benefits, a fantastic down-to-earth working environment, and genuine career progression opportunities for the future.


As a representative of Red Rhino Solutions, you will have the opportunity to work with a massive brand and household name, and receive ongoing training and development.


Key benefits include:


  • Competitive basic salary of up to \u00a329k, depending on experience
  • Monthly bonus
  • Great benefits and a fantastic working environment
  • Genuine career progression opportunities for the future
  • Opportunity to represent a massive brand and household name
  • Ongoing training and development

"}