Customer Debt Resolutions Professional

16 hours ago


Manchester, United Kingdom Curve Group Holdings Ltd Full time
Job Summary

This Debt Recovery Agent role involves collecting outstanding parking charge debts from individuals, requiring excellent communication and conflict resolution skills.

Key Tasks
  • Collect outstanding parking charge debts from customers via phone and other channels.
  • Develop effective relationships with customers and manage challenging conversations.
  • Maintain accurate records of customer interactions in our system.
  • Adhere to established processes to deliver high-quality service.
  • Meet individual and team performance targets in a dynamic contact centre environment.
Requirements
  • Prior experience in debt recovery or a similar customer-facing role is beneficial.
  • Excellent communication and problem-solving skills are required.
  • A proven ability to achieve targets and benefit financially is highly valued.
What's On Offer
  • A competitive £26,000 - £31,000 per annum salary based on experience.
  • Opportunities for career advancement with a prominent industry leader.
  • A collaborative work environment that supports employee growth and development.

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