Debt Resolution Specialist
6 days ago
**Company Overview:**
At CV-Library, we're a leading business in the industry, providing exceptional services to our clients. Our team of dedicated professionals is committed to delivering innovative solutions to transform the debt resolution process.
**Estimated Salary:** £20,000 - £28,000 per annum, depending on location and experience.
**Job Description:**As a Collections Agent at CV-Library, you will play a vital role in recovering outstanding parking charge debts for individuals. With a dynamic and rapidly growing team, you will be leveraging cutting-edge technology to resolve low-value debts with professionalism and courtesy.
- Manage inbound calls effectively, aiming for first-call resolution.
- Negotiate difficult conversations in a sensitive and empathetic manner.
- Maintain accurate records of customer interactions.
- Follow established processes and guidelines to deliver exceptional service.
- Achieve personal and team targets in a contact centre environment.
We are seeking a career-driven individual with prior experience in internal sales or collections roles. You should possess excellent telephone manner and ability to positively resolve situations.
- Prior experience in internal sales or collections roles.
- Excellent telephone manner and ability to positively resolve situations.
As a permanent member of our team, you will have the opportunity to develop your skills with multi-channel communication and day-to-day handling of various communication channels.
**Job Details:**
**Job Title:** Collections Agent
**Company:** CV-Library
**Location:** Competitive Salary
**Contract:** Permanent
**Hours:** Full Time
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