Outstanding Resolution Expert

3 weeks ago


Manchester, United Kingdom Curve Group Holdings Ltd Full time
Become Part of Our Dynamic Team at Curve Group Holdings Ltd

We are a modern debt recovery group, committed to delivering exceptional service to both customers and clients. With a team of over 500 dedicated professionals, we leverage cutting-edge technology to transform the debt resolution process with efficiency and innovation.

  • We are seeking a highly skilled Customer Service Representative to join our team, where you will be responsible for resolving low-value outstanding parking charges from individuals.
  • This role predominantly involves dealing with inbound calls, with the goal of achieving first call resolution.
  • You will manage difficult conversations in a sensitive and professional manner, ensuring that each customer interaction is handled with care and respect.
  • In addition to this, you will enter accurate records of customer interactions and follow established processes and guidelines to deliver great service.
  • Achieving personal and team targets in a contact centre environment is also a key aspect of this role.

We are looking for someone who is eager to build a career with an industry-leading business. Previous experience within an internal sales or collections role is desirable.

The ideal candidate will possess excellent telephone manner, with the ability to positively resolve situations. You should be keen to excel in a great work environment and confident in your ability to achieve realistic targets and benefit financially.

With a strong work ethic and a willingness to work on your own initiative, you will thrive in this dynamic and innovative company.

Estimated Salary: £18,500 - £23,000 per annum



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