Estée Lauder Counter Manager

4 weeks ago


London, Greater London, United Kingdom Estée Lauder - Brand Full time
Estée Lauder Counter Manager Job Description

About the Role:

We are seeking a highly motivated and experienced Counter Manager to lead our team of Sales Advisors at Estée Lauder. As a Counter Manager, you will be responsible for creating and executing a business plan to recruit and retain customers, leading a high-performing team, and achieving sales, customer service, and operational targets.

Key Responsibilities:

  • Lead, coach, and develop a team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Create and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
  • Have total accountability for creating and executing an agile business plan.
  • Provide coaching and development opportunities to team members to help them reach their full potential.
  • Work closely with the hiring manager to discuss availability and create a schedule that balances work and personal life.

Requirements:

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proficient in Microsoft office.
  • Proof of right to live and work in the country.

About Estée Lauder:

Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers needs and desires.

Benefits:

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual Leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training & development offering.

Equal Opportunities Employer:

Estée Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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