Customer Experience Specialist
1 week ago
Fitness Superstore is a leading retailer of sports equipment, providing customers with high-quality products and exceptional customer service.
Salary: £25,350 per annum (plus discretionary bonus scheme), ensuring our employees are fairly compensated for their hard work and dedication.
Job Description:
We are seeking an experienced Customer Service Advisor to join our Head Office team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution. Your primary duties will include taking inbound and making outbound telephone calls to customers, processing orders, liaising with other departments and external companies, handling customer complaints, and collaborating with internal teams to ensure seamless product delivery.
Required Skills and Qualifications:
To succeed in this role, you will need to possess excellent communication skills, have experience working in a pressurised environment, and be able to juggle multiple tasks simultaneously. You should also be a team player with strong interpersonal skills, adaptability, and flexibility when required. Additionally, you should have computer literacy skills, including proficiency in Excel, Word, and Outlook, and be able to prioritise and manage your time effectively in a fast-paced environment.
Benefits:
As a valued member of our team, you can expect to enjoy a range of benefits, including great staff discounts, 29 days holiday per year (including bank holidays), free on-site car parking, paid lunch breaks, and personal use of in-store equipment after hours.
Working Hours:
This role requires you to work 40 hours per week, Monday to Friday, between 09:00 and 17:00, with occasional weekend work as needed. We believe in maintaining a healthy work-life balance, so we offer flexible scheduling to accommodate your needs.
Estimated Salary: £26,800 per annum (based on the UK national average salary)
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