Global Operations Associate
2 weeks ago
The role of Supply Chain Operations Associate is a critical part of making Flexport's mission to make global trade easy for everyone a reality.
As a Supply Chain Operations Associate, you will play a pivotal role in building the next operational model at Flexport, allowing us to effectively scale to achieve our mission.
Your direct customers are the partners within your regional network, including our account management and customs teams, subcontractors, carriers, terminals, and trucking providers.
Key responsibilities include:
- Ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
- Executing our clients' standard operating procedures (SOP) and ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
- Solving client issues quickly and ensuring smooth operations at origin and destination and escalating issues as needed.
- Seamlessly coordinating day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal, and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
Requirements include:
- BA/BS/HBO/MBO Degree
- 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
- Valid visa/work permit to work in the UK
- Fluent in English
- Able to adapt to new technology and thrive in a fast-paced environment
- Effective time management, attention to detail, and ability to effectively seek and receive feedback
- Effective communication, teamwork, and problem-solving capabilities
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated, and engaged workforce. We strive to create and nurture an environment where anyone can be their authentic self.
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