Customer Support Representative

6 days ago

Barnsley, Barnsley, United Kingdom Lloyds Banking Group Full time
About the Role

We are seeking a skilled and empathetic Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, helping them with their financial queries and concerns.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and social media
  • Resolve customer complaints and issues in a professional and courteous manner
  • Work collaboratively with colleagues to ensure seamless customer service
  • Stay up-to-date with product knowledge and regulatory requirements
  • Meet or exceed customer satisfaction targets
What We Offer

We offer a comprehensive benefits package, including a generous pension contribution, annual performance-related bonus, and share schemes. You will also have access to a range of wellbeing initiatives and generous parental leave policies.

About Us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We are dedicated to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities. We are proud to be an inclusive employer, welcoming applications from under-represented groups.

Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of financial services products and regulations (not essential but desirable)
  • Ability to work collaboratively as part of a team
What to Expect

You will receive comprehensive training and support to help you succeed in this role. You will have the opportunity to develop your skills and knowledge, working with a talented team of professionals who are passionate about delivering exceptional customer service.

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