Customer Service and Community Liaison

3 days ago


Crawley, West Sussex, United Kingdom Wates Group Full time

About the Role

We are seeking a highly skilled and experienced Customer Service and Community Liaison to join our team at Wates Group. As a key member of our responsive maintenance division, you will be responsible for leading and supporting our Customer Service team to deliver exceptional operational delivery and supply chain management.

Key Responsibilities

  1. Champion continual improvement to achieve excellent operational delivery and supply chain management
  2. Develop and maintain excellent customer relationships
  3. Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service
  4. Lead a team of planners and administrators to maximise productivity, efficiencies and effectiveness ensuring that team adhere to company policies and procedures
  5. Support the Contract Lead to deliver a quality, customer focussed, profitable and safe business

Requirements

To be successful in this role, you will be a strong communicator with drive and determination to deliver high quality customer service as well as solid management skills to motivate and develop a team. You will have experience managing scheduling and/or administrative teams in the maintenance sector, as well as an advanced skill level in Microsoft Excel and Word.

About Wates Group

Wates Group is one of the UK's leading family-owned development, building and property maintenance companies. Our mission is to create thriving places, protect nature, and take action on climate change. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.



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