Customer Liaison Officer

2 weeks ago


Crawley, West Sussex, United Kingdom United Living Group Full time
Job Description

Job Title: Customer Liaison Officer

Job Summary:

United Living Group is seeking a highly skilled and customer-focused Customer Liaison Officer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer care and ensuring that our residents receive the highest level of service.

Key Responsibilities:

  • Ensure that United Living Group's customer service standards are met and exceeded at all times.
  • Act as a liaison between residents, clients, and internal teams to resolve issues and concerns in a timely and effective manner.
  • Develop and maintain strong relationships with residents, clients, and stakeholders to ensure that their needs are met and exceeded.
  • Provide excellent customer service and support to residents, responding to their queries and concerns in a professional and courteous manner.
  • Work closely with the operational team to ensure that customer service standards are met and exceeded.
  • Monitor and report on customer service performance, identifying areas for improvement and implementing changes as necessary.
  • Develop and implement customer service initiatives to improve resident satisfaction and loyalty.
  • Collaborate with internal teams to ensure that customer service standards are met and exceeded.
  • Provide training and support to colleagues to ensure that they have the skills and knowledge required to deliver exceptional customer service.
  • Ensure that all customer interactions are documented and recorded in accordance with company policies and procedures.

Requirements:

  • Over 2 years' experience in a customer service role, or similar.
  • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.
  • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups.
  • Team player, but also comfortable working alone.
  • Understands the need for respect, sensitivity, and discretion in a public-facing role.
  • A valid driving license.
  • Experience of Housing and/or Planned Maintenance – desirable.
  • Some flexibility of working hours may be required (evening meetings).
  • Self-motivated, enthusiastic, and calm under pressure.

What We Offer:

United Living Group is a dynamic and growing organization that offers a range of benefits and opportunities for career development. As a Customer Liaison Officer, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

How to Apply:

If you are a customer-focused and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your CV and a cover letter, to [insert contact information].



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