Conversation Centre Advisor
1 week ago
**Job Description:**
We're looking for a skilled Conversation Centre Advisor to join our team at Loaf UK's office in Nuneaton. This role involves providing outstanding customer support via phone, email, and live chat, ensuring our customers receive a seamless experience.
Your Key Responsibilities:
- Deliver exceptional customer service, addressing queries and resolving issues promptly.
- Liaise with other departments to ensure smooth communication and collaboration.
- Identify areas for improvement and suggest solutions to enhance the overall customer experience.
- Keep customers informed about product delays and offer solutions to resolve issues quickly.
- Collaborate with our delivery team to understand logistics challenges and provide solutions within set guidelines.
- Ensure timely responses to customer questions and queries, meeting set SLAs.
- Develop and maintain excellent product knowledge by visiting our Shacks regularly and staying up-to-date on product information.
- Go above and beyond for customers and your team, taking the initiative to deliver exceptional results.
What You'll Need:
- Experience working in a customer service role or call centre, preferably in a fast-paced team environment.
- Excellent communication skills, with a calm and patient approach.
- Problem-solving abilities and the capacity to think on your feet.
- A strong commitment to going the extra mile for every customer.
- CRCM knowledge and experience (full training will be provided).
Salary:**£27,500 - £32,000 per annum
At Loaf UK, we're committed to creating an inclusive work environment where everyone feels welcome. If you're passionate about delivering exceptional customer experiences and want to join our dynamic team, please apply for this exciting opportunity
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