Customer Service Team Lead

4 weeks ago


Belfast, United Kingdom Corvus Full time

About the Role:

We are seeking a dedicated Senior Customer Service Advisor to join our talented team at Corvus. As a key member of our Customer Support team, you will be responsible for handling customer inquiries, resolving issues, and providing support to our customers.

Key Responsibilities:

  • Manage customer accounts and process orders
  • Handle complaints and provide training to junior staff
  • Generate reports and maintain records
  • Ensure compliance with company policies and procedures

Requirements:

  • 3 years of recent experience in a Customer Service environment
  • Experience using a Call Management System/CRM
  • IT skills and the ability to work as part of a team and unsupervised
  • Ability to multitask and work under pressure
  • Relevant experience in a Telecommunications/Network/IT Customer Service environment (desirable)
  • Experience in generating management reports (desirable)

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and supportive team environment
  • Professional development and career growth opportunities


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