Shelter Helpline Support Specialist
7 days ago
About The Role
You will play a vital role in supporting the Helpline Plus telephone Casework service.
Your responsibilities include:
- Ensuring the service complies with contract requirements and meets KPIs
- Providing administrative and office support
- Undertaking projects to improve systems and practice
The successful candidate will have:
- Significant experience in a client/customer service role
- Strong communication and interpersonal skills
- Familiarity with administrative systems and IT tools
This position is an excellent opportunity to join a dedicated team of professionals working towards a common goal.
The salary for this role is £28,216.60 per annum (pro rata for part time).
About Shelter
At Shelter, we believe everyone should have a safe place to call home.
We strive to combat the housing emergency and promote social justice through advocacy and education.
As a member of our team, you will contribute to creating a fairer society by supporting individuals and families in crisis.
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