Customer Service Specialist

1 week ago


Sheffield, United Kingdom Shelter Full time
About Shelter
We are a leading charity dedicated to ending the housing emergency. Our mission is to provide safe and secure homes for all, regardless of their background or circumstances.

Job Description
This role will play a key part in ensuring the delivery of our Helpline Plus telephone casework services. You will be responsible for providing administrative support to ensure the effective delivery of these services.

Key Responsibilities
- Providing administrative support to the team
- Inputting data on our CRM system
- Undertaking administrative projects to improve systems and practice

Requirements
- Considerable experience in a client/customer service role
- Experience in handling incoming calls and making outbound calls to clients and partner organisations
- Fast accurate keyboard skills and experience of using a range of IT tools

Benefits
We offer a competitive salary of £28,216.60 per annum (pro rata for part time), plus a range of benefits including 30 days annual leave, enhanced family friendly policies, pension, and interest free travel loans.

About The Role
This is an exciting opportunity to join our team of experienced specialist housing and debt advisers. We have four teams of advisers based in Sheffield office, working with multiple external referral partner organisations to achieve the best possible outcomes for our clients.

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