Customer Service Specialist

3 weeks ago

Sheffield, United Kingdom Sherwin-Williams Full time

This position of a Customer Service Specialist is based from our Chapeltown, Sheffield (UK) site. In this role you will be supporting the Automotive French Customer Service team providing a variety of customer service support to internal and external customers, solving problems, researching complex information and building customer relationships.

For this role we ideally require a customer service specialist with some languages skills, ideally French as well as English.

The role offers a generous salary, pension, career development and flexible working.

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do. You can innovate, grow and discover in a place where you can thrive

Eligibility to Work

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
- Place customer sales orders and handle complex customer needs
- Onboard new Customer Service Specialist offering training and coaching to others
- Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders and shipments
- Develop and review correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
- Customer service experience resolving customer problems and concerns
- Logistics customer service experience
- Experience developing correspondence and communications
- Experience with ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics)
- Experience of producing export documentation and knowledge of the export process and incoterms
- **Language skills desirable - French as well as English**

**Our offer **
- Work life balance - hybrid and flexible working schedule
- Competitive compensation programme
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes

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