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Sales Director

2 months ago

Cheltenham, Gloucestershire, United Kingdom JGA Recruitment Group Full time
About the Role

We are seeking a highly experienced Sales Manager to lead our luxury travel sales team. As a key member of our team, you will be responsible for driving sales growth, managing a high-performing team, and delivering exceptional customer service.

Key Responsibilities
  • Team Leadership and Motivation
    • Cultivate a collaborative and competitive environment that fosters high performance.
    • Recognize and reward top performers to inspire overall team excellence.
    • Implement innovative incentives and team-building activities to maintain high motivation levels.
    • Set ambitious yet achievable targets aligned with business goals.
  • Tailored Coaching and Development
    • Use situational leadership to customize your approach to each team member's needs.
    • Conduct regular call listening and structured one-on-ones to enhance team performance.
    • Foster a culture of continuous learning and development within the team.
  • Resource and Capacity Management
    • Proactively manage team resources, considering factors like holidays and training to ensure sufficient staffing.
    • Continuously assess team capacity to distribute inquiries effectively, avoiding overload.
  • Client Experience and Operational Excellence
    • Embed a culture where exceeding client expectations and going the extra mile is standard.
    • Collaborate with sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.
    • Handle operational and emergency situations, including out-of-hours work if necessary.
  • Cross-Departmental Collaboration
    • Engage proactively with other managers to promote knowledge sharing and best practices.
    • Work closely with Regional Product Managers/Executives on commercial and marketing initiatives, ensuring alignment with team goals.
    Requirements
    • Demonstrated history of exceeding sales targets and delivering outstanding customer service.
    • Experience in sales team leadership or management is highly desirable.
    • Passion for the travel industry and a strong understanding of the area of specialization.
    • Confident communicator who excels under pressure and maintains composure in challenging situations.
    • Positive, energetic, and outgoing personality with the ability to lead and inspire others.
    • Proven track record in travel sales with a solid understanding of commercial aspects.
    • Strong alignment with the company's strategy and motivation to achieve results through the team.
    • Excellent customer service skills, with a commitment to exceeding client expectations.