Academic Section Team Manager

6 days ago


Colchester, Essex, United Kingdom University of Essex Full time

We are seeking a highly skilled and experienced supervisor to join our Student Information Team in the Academic Section. As a key member of our team, you will be responsible for managing a team of advisers and contributing to the delivery of high-quality services to our students.

Key Responsibilities:

  • Lead and manage a team of advisers to ensure excellent customer service and support to students
  • Develop and implement effective strategies to improve team performance and productivity
  • Collaborate with other teams to ensure seamless delivery of services and support to students
  • Provide coaching and mentoring to team members to enhance their skills and knowledge
  • Contribute to the development of policies and procedures to ensure compliance with University regulations

Requirements:

  • Proven experience in a supervisory or management role, preferably in a customer-facing environment
  • Excellent leadership and communication skills, with the ability to motivate and inspire team members
  • Strong analytical and problem-solving skills, with the ability to make informed decisions
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of University policies and procedures, with a commitment to upholding our values and standards

About the University of Essex:

We are a world-class university, renowned for our academic excellence and commitment to social justice. Our students come from all over the world, and we are proud to be a diverse and inclusive community. As a member of our team, you will have the opportunity to work with talented individuals from a wide range of backgrounds and disciplines.



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