Operations Engagement Coordinator
1 week ago
We are part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector.
Your Job Description:
You will be responsible for planning, coordinating and delivering various activities and initiatives to drive awareness, participation and customer satisfaction across our catering and retail spaces. This includes implementing seasonal promotions, executing key sustainability and health and wellbeing initiatives and managing digital screens and social medias across the client base.
Key Responsibilities:
- Delivery of central initiatives to drive awareness and participation in our restaurants and event spaces.
- Implementation of seasonal promotions such as new products and price down promotions.
- Execution of key sustainability and health and wellbeing initiatives.
- Planning and execution of street food pop ups, guest chefs & supplier sampling to maximise participation, spend and satisfaction.
- Support and communicate with the launch of new dishes to the offer raising awareness with sampling activity.
- C o-ordination of activity to maximise opportunity of events.
- Management of digital screens and social medias across the client base to share key messages provided by the central team and site-based initiatives.
Person Specification:
Leadership behaviours:
- Finds new/quicker ways of meeting goals, shows conviction in own judgement and decisions and responds quickly under pressure.
- Delegates tasks to develop others.
- Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximise benefits.
- Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organisation.
- Listens to others and values their contributions, receptive to new and builds on ideas and acts in ethical and socially responsible manner.
- Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally.
Essential:
- Engaging and confident.
- Approachable.
- Numeric and analytical skills.
- Strong organisational skills.
- Excellent verbal and written communication skills.
- Use of all social media channels to aid communications.
- Ability to analyse and evaluate information.
- Demonstrates Compass values and recognition principles.
- Commercially focussed with ability to measure impact and results.
- Approach to analysis of work problems and opportunities that allows commercially sound judgements to be made on time.
- Ability to quickly gain credibility with key stakeholder groups.
- An approach to negotiating and building co-operation that supports organisational goals.
Salary:
£34,400 per annum.
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