Customer Retention Specialist

5 days ago


Bracknell, Bracknell Forest, United Kingdom Majorplayers Full time
Job Title

Loyalty Manager

Job Summary:

We are seeking a highly skilled Loyalty Manager to join our Customer Marketing team in Berkshire. This role is ideal for an individual with experience in CRM and loyalty programme management, who is passionate about customer engagement and brand building.

The successful candidate will drive our customer retention strategies to new heights by leveraging their expertise in loyalty programme management. Our partner company is renowned for its innovative products and services in the UK and Europe, making this a unique opportunity to make a real impact.

Key Responsibilities:

  • Manage and execute loyalty programmes to increase customer retention and satisfaction
  • Analyse data to inform loyalty strategy and optimize programme effectiveness
  • Develop and maintain strong relationships with customers and stakeholders

Requirements:

  • Demonstrable experience in CRM and loyalty programme management
  • Passion for customer engagement and brand building
  • Strong analytical skills with ability to interpret data

Benefits:

  • £40,000 - £45,000 per annum
  • 23 days holiday, pension, private healthcare, staff and F&F discounts, free parking on-site

As a proud B Corp, we are committed to improving diversity, equity, and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates, and employees.



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