Senior CX Strategist

6 days ago


Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Limited Full time
Role Overview
A fantastic opportunity has arisen for a Senior CX Consultant to join Pure Resourcing Solutions Limited, a fast-growing and innovative organisation based in Ipswich. As an experienced Senior CX Consultant, you will be responsible for developing and implementing CX strategies for some of the UK's leading brands.

Key Responsibilities
• Work closely with key stakeholders to define, develop, and implement key CX strategies with multiple clients across the UK
• Negotiate and sell CX solutions / technology services, leveraging your ability to share compelling stories
• Implement business process, system, and organisational transformation change strategy
• Manage the implementation of CX tools, CRM systems, and customer journey mapping software
• Provide technical guidance throughout the project, from inception to delivery

Requirements
• Proven experience working within a CX Consultant position, with a strong focus on CX strategy design
• Skilled at selling CX Solutions / technology services through storytelling
• Experience managing multiple, end-to-end CX implementation projects
• Technical knowledge of CX tools; CRM Systems, Customer Journey software, survey platforms etc.
• Previous experience working within a Consultancy environment is highly desirable
• Any experience working with the Automotive industry is a bonus

Salary Information
We are offering a competitive salary of £60,000 - £80,000 per annum, depending on experience.
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