Customer Experience Transformation Lead

3 days ago


Ipswich, Suffolk, United Kingdom Pure Resourcing Solutions Limited Full time
Are you a motivated and results-driven Senior CX Consultant looking to take your career to the next level? Pure Resourcing Solutions Limited invites applications for a Senior CX Consultant position, offering a challenging and rewarding role that will enable you to grow professionally and contribute significantly to our company's success.

About the Position
This is a demanding yet fulfilling opportunity for a skilled CX consultant to lead CX transformation initiatives, develop and implement CX strategies, and manage stakeholder relationships. As a key member of our team, you will play a pivotal role in driving business growth and enhancing our reputation as a trusted partner in the industry.

Duties and Responsibilities
• Collaborate with internal stakeholders to define, develop, and implement CX strategies aligned with business objectives
• Identify and capitalise on opportunities to improve CX, leveraging your technical expertise and analytical skills
• Manage the implementation of CX tools, CRM systems, and customer journey mapping software
• Provide expert guidance on CX design, development, and deployment
• Foster strong relationships with key clients, ensuring successful CX solution implementations and ongoing partnerships

Compensation Package
We offer a competitive remuneration package of £62,000 - £82,000 per annum, inclusive of benefits and bonuses, commensurate with experience. This is an exciting opportunity to join a dynamic team, expand your skill set, and enjoy a fulfilling career with Pure Resourcing Solutions Limited.

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