CX Consultant

2 days ago

Ipswich, United Kingdom Adecco Full time

CX Consultant (Automotive)

Location: Remote (Occasional travel to Ipswich and London required)

Salary: Up to £70,000 per annum (depending on experience)

Are you passionate about delivering exceptional customer experiences? Do you thrive on driving change and transformation within organisations? If so, we have an exciting opportunity for you

Our client, a leading global organisation specialising in end-to-end customer experience services, is seeking a talented CX Consultant to join their dynamic team. As a CX Consultant, you will work closely with the Head of Consulting to design and lead transformative projects for our clients.

Responsibilities:

Work with key stakeholders across our clients' businesses to understand requirements and develop a clear view of the changes required
Identify, document, and embed new processes to support the delivery of our clients' strategies
Continuously improve efficiencies and company productivity by identifying and converting opportunities
Deliver consulting-style projects that solve business problems and drive measurable bottom line savings and growth opportunities
Design and implement business processes, systems, and organisational transformations
Collaborate with internal and external specialists to implement recommendations
Provide business process improvement assistance, including developing and implementing process improvement strategies based on client business requirements
Work with project teams and management to develop and execute strategies to solve business challenges
Build and maintain effective partnerships with key cross-functional leaders and project team membersRequirements:

Experience in management consulting
Proficiency in CX tools and technologies, such as CRM systems, customer journey mapping software, and survey platforms
Knowledge and experience in the Automotive industry as a Product Owner
Strong analytical skills with the ability to interpret data and generate actionable insights
Excellent communication and presentation skills
Comprehensive knowledge of project management principles and methodologies
Highly organised with the ability to prioritise and execute tasks in a high-pressure environment
Experience working both independently and in a collaborative environmentWho You Are:

You have relevant experience in consulting within tech services, CRM, digital transformation, or customer experience
You must be a Product Owner from the automotive industry
You have a keen interest in blending digital-CRM and new technology trends
You have a proven track record in negotiating and selling complex services
You are skilled in presenting to senior-level clients and large groups
You have strong organisational skills
You have an excellent command of English (knowledge of another language is a plus)Why Work With Us:

Competitive salary and pension plan
Generous holiday allowance, including your birthday off
Flexible working arrangements
Opportunities for professional development
Health cash plan
A friendly and supportive workplace
Social events
Free parkingIf you are passionate about customer experience and thrive in a fast-paced and collaborative environment, apply now Help our client drive meaningful change and create valuable opportunities for their global brand partners.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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