Senior CX Consultant

1 month ago

Ipswich, United Kingdom CV-Library Full time

A fantastic opportunity for a Senior CX Consultant to join a fast growing, innovative and creative organisation in the Ipswich.

As an experienced Senior CX Consultant, you will be responsible for developing and implementing CX strategies for some of the UK’s leading and most recognised brands.

*This role is based in the Essex/Suffolk region, offering flexible working*

Key Responsibilities:

• Work with key stakeholders to define, develop, and implement key CX strategies with multiple, key clients across the UK
• Negotiate and sell CX solutions / technology services, with the ability to share points of view through storytelling
• Implement business process, system and organisation transformation change strategy
• Project manage the implementation of CX tools, CRM systems and customer journey mapping software
• Provide technical guidance throughout the project, from cradle to grave

Experience needed for the role:

• Previous experience working within a CX Consultant position, with a strong focus on CX strategy design
• Able to sell CX Solutions / technology services through storytelling
• Experience managing multiple, end to end CX implementation projects
• Technical knowledge of CX tools; CRM Systems, Customer Journey software, survey platforms etc.
• Previous experience working within a Consultancy environment is highly preferred
• Any experience working with the Automotive industry a bonus

What’s on offer?

• Excellent salary + benefits package (including 27 days holiday + additional days)
• Flexible working
• A friendly and supportive workplace
• Opportunity for career development

If you are interested in hearing more about this great opportunity, please apply now

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