Customer Service Representative

1 week ago


Stevenage, Hertfordshire, United Kingdom Victaulic Full time
About the Role

We're Victaulic, a global leader in the construction industry, and we're seeking a highly skilled Customer Care Agent to join our team.

Key Responsibilities
  • Provide exceptional customer service through professional responses to product and order inquiries.
  • Enhance customer relationships through effective communication and issue resolution.
  • Process orders and provide timely support to ensure customer satisfaction.
  • Assist customers in selecting suitable products and identify sales opportunities.
  • Perform quotation and order entry, address customer inquiries, and resolve billing issues.
  • Analyze and resolve customer requests using established procedures.
  • Report unresolved issues and potential sales leads to the Supervisor or Sales Management.
Requirements
  • Bachelor's degree and first experience in a similar role is preferred.
  • Positive attitude, stress resilience, and patience in challenging situations.
  • Customer-oriented, reliable, and self-motivated with a strong sense of ownership.
  • Excellent communication skills in English.
About Victaulic

We offer a dynamic work environment, attractive remuneration package, and opportunities for personal growth and development. Our team is passionate about innovation and collaboration, and we're committed to creating a positive and inclusive work culture.



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