Digital Solutions Specialist

1 week ago


manchester, United Kingdom Armstrong Integrated Limited Full time

Unlock the Future of Fluid-Flow Technology

As a key player in our global team, you will be instrumental in driving sales growth and customer satisfaction through proactive data management and cloud service enablement.

This role requires a strong analytical mindset, excellent communication skills, and the ability to work independently. If you are passionate about delivering exceptional customer experiences and have a proven track record in providing solutions-driven support, we encourage you to apply.

About the Role:

  • We are seeking a highly skilled and motivated individual to join our team as a Digital Solutions Specialist, responsible for Cloud Service Sales and Customer Success.
  • Key accountabilities include:
    • Be responsible for the Cloud service sales which includes Pump Manger renewals, Eco Pulse renewals, and other cloud services based out of Manchester.
    • Lead to ensure customer success- from smooth onboarding of the customer and throughout their entire life cycle.
    • Reach out to customers for renewal before subscriptions expires.
    • Communicate proactively with customers on their needs.
    • Reach out to customers from the opportunities and subscription expiry list to brief them about the benefits of the cloud services, availability of the real time data and insights like alarms.
    • Demonstrate the energy savings & DE benefits to the end-user.
    • Prioritize outreach to the installed base, focusing on driving sales of services and parts solutions through value selling towards targeted client base.
  • Critical thinking and problem-solving skills to resolve complex issues and identify areas for improvement.
  • Experience working with ERP and CRM systems.

What We Offer:

  • A competitive salary of £50,000 - £65,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and collaborative work environment that encourages innovation and creativity.
  • The opportunity to work with a leading company in the fluid-flow technology industry.

Requirements:

  • Graduate degree in Engineering, Data Management, Cloud management, or equivalent experience.
  • Work experience in providing customer solutions.
  • Experience working within a Manufacturing or Engineering environment.
  • Demonstrable experience in manipulating data and presenting meaningful reports.
  • Experience working with ERP and CRM systems.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.



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