Technical Operations Support Specialist

4 days ago

Macclesfield, Cheshire East, United Kingdom Bodycote Full time
About the Role

We are seeking an IT Operations Technical Analyst to join our team at Bodycote, a leading provider of heat treatments and specialist thermal processing services. As a key member of our IT team, you will play a critical role in ensuring the smooth operation of our global IT infrastructure.

Key Responsibilities
  • Resolve incidents and requests in line with defined ITIL-based processes and business service levels.
  • Deliver IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
  • Monitor and manage Bodycote infrastructure in the field, identifying areas for improvement and implementing corrective action.
  • Engage in new and upcoming IT-related projects, including upgrades and service improvements.
  • Represent Group IT within the business, delivering world-class customer service and collaborating with a global Bodycote Group IT presence.
Requirements
  • Broad knowledge of Windows Server and Client operating systems, with a strong technical background in Microsoft technologies.
  • Familiarity with mobile operating systems (Android and iOS).
  • Knowledge of backup technologies and data safeguarding practices.
  • Understanding of networking fundamentals (LAN, WAN, Switches).
  • Working knowledge of ITIL-based processes.
  • Flexible approach and excellent interpersonal skills, capable of working independently and as part of a team.
What We Offer
  • Pension - match contribution from 4% - 10%.
  • Life Assurance - 2 x annual salary.
  • An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
  • 25 days holiday plus 8 bank holidays.
  • Employee assistance program including wellbeing app.

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