Complaints Resolution Specialist
2 months ago
As a key member of our procurement team, you will be responsible for sourcing, negotiating, and purchasing goods and services from local and overseas vendors. Your expertise will be essential in preparing tender documents, handling contract management, and advising internal and external stakeholders on purchasing terms and conditions.
You will play a crucial role in evaluating vendor performance to ensure alignment with our hospital's requirements. Your attention to detail and organizational skills will be vital in preparing monthly reports and following up on outstanding purchase orders in our system.
Additionally, you will be responsible for handling 'recall' and 'complaint' cases, ensuring that our procurement processes are seamless and efficient. Your ability to communicate effectively with suppliers and internal customers will be essential in building strong relationships and driving business growth.
We are seeking a highly skilled and experienced professional with a diploma in Purchasing & Supply Management or equivalent. A minimum of 5 years' relevant working experience in a similar capacity, preferably in the healthcare industry or hospital, is required. Your excellent communication and negotiation skills, leadership abilities, and proficiency in Microsoft Office Applications will make you an ideal candidate for this role.
Key Responsibilities:
- Sourcing and purchasing goods and services from local and overseas vendors
- Preparing tender documents and handling contract management
- Advising internal and external stakeholders on purchasing terms and conditions
- Evaluating vendor performance and ensuring alignment with hospital requirements
- Preparing monthly reports and following up on outstanding purchase orders
- Handling 'recall' and 'complaint' cases
- Undertaking other ad-hoc duties as assigned by supervisor
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