IT Support Specialist

1 month ago


Aberdeen, Aberdeen City, United Kingdom SitePoint Pty Full time
The Role - IT Support Specialist

Job Summary: We are seeking an experienced IT Support Specialist to join our team as the on-site point of contact for all IT support. The successful candidate will act as a liaison between internal stakeholders and a third-party IT Managed Service Provider, overseeing all day-to-day IT support operations.

Key Responsibilities:

  1. Provide technical support across a range of software and hardware.
  2. Escalate to the third-party IT Managed Service Provider when required, liaising with this provider to ensure a timely resolution to any escalated requirements.
  3. Be a part of upgrade projects and hardware and software rollouts both within head office and to organisational sites around Scotland.
  4. Coordinate technical training sessions to upskill employees.
  5. Look at ways in which the organisation's IT offering can be improved, providing input on technology innovations that can have a positive impact for the organisation.

About You:

  1. Experience working within an IT support environment, ideally in an IT service desk or internal IT support role.
  2. Experience with the full Microsoft stack including common applications, Outlook, Teams, and SharePoint.
  3. Experience with providing technical support to both technical and non-technical stakeholders.
  4. Some experience with IT security would be desirable.


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