Incident Response and Resolution Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom People's Partnership Full time
Role Summary
This is an exceptional opportunity to join our IT Service Management team as an Incident Response and Resolution Specialist. As a key member of our team, you'll play a vital role in ensuring seamless service delivery and supporting the growth of our organization.

Compensation and Benefits
The estimated annual salary for this position is £70,000 - £90,000, including a comprehensive benefits package, including pension contributions, income protection, critical illness cover, and death in service insurance.

Your Key Tasks
  • Manage and maintain incident, major incident, and service request processes.
  • Deliver cloud-based resources and services.
  • Collaborate with software engineering teams to deliver solutions.

Requirements
You'll need a strong background in ITIL Service Management, with expertise in Service Design, Transition & Operations. Additionally, a good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management is essential.

Our Culture
We're committed to creating a positive and supportive work environment where everyone feels valued and empowered to grow. Our benefits package includes flexible working hours, parental leave, adoption leave, learning & development opportunities, travel season ticket loans, subsidized restaurant, onsite gym, ride-to-work scheme, and social clubs & events.
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