IT Support Specialist

3 weeks ago


Crawley, West Sussex, United Kingdom Manor Royal Business District Full time
Role Overview

We are seeking a highly skilled IT Support Specialist to join our team in the Manor Royal Business District. As a Technical Service Desk Technician, you will provide 2nd and 3rd line technical assistance to our clients, ensuring they receive exceptional support.

The ideal candidate will have a strong understanding of managed IT hardware and software solutions, as well as infrastructure installation, troubleshooting, and support. You will also be conversant with service desk processes and best practices, with excellent communication skills and the ability to work flexibly.

Key Responsibilities
  • Provide 2nd and 3rd line technical assistance to clients via phone, email, or on-site visits.
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Collaborate with internal teams to ensure seamless delivery of IT services.
  • Maintain accurate records of incidents, problems, and resolutions.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 5 years of experience in IT support, with a focus on 2nd and 3rd line technical assistance.
  • Strong knowledge of Microsoft Office 365, MS hosted platforms, and desktop/server operating system troubleshooting.
  • Cyber security qualification desirable.
  • Full UK driving licence (manual) essential.
What We Offer
  • Competitive salary: £28,000 per annum.
  • Company pension scheme.
  • Health and wellbeing programme.
  • On-site parking.
  • 25 days holiday + bank holidays.


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