Service Operations Specialist
2 days ago
We're looking for an experienced Service Operations Specialist to join our IT Service Management team. The successful candidate will be responsible for delivering cloud-based resources and services, providing consultancy to software engineering teams, and owning and managing Incident, Major Incident, and Service Request processes.
Key Responsibilities:
- Delivering cloud-based resources and services that implement low-level designs.
- Providing consultancy to software engineering teams.
- Owning and managing Incident, Major Incident, and Service Request processes.
Requirements:
- A strong background in ITIL Service Management capability for Service Design, Transition & Operations.
- A good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.
What We Offer:
- Generous pension contributions up to 14%.
- Income protection, critical illness cover, and death in service insurance.
- Parental and adoption leave.
- Learning and development opportunities and study support.
- The estimated salary for this role is around £65,000 - £85,000 per annum, based on the location and industry standards.
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