Service Operations Specialist

2 days ago


Crawley, West Sussex, United Kingdom People's Partnership Full time
Service Operations Specialist Job Summary:
We're looking for an experienced Service Operations Specialist to join our IT Service Management team. The successful candidate will be responsible for delivering cloud-based resources and services, providing consultancy to software engineering teams, and owning and managing Incident, Major Incident, and Service Request processes.

Key Responsibilities:
  • Delivering cloud-based resources and services that implement low-level designs.
  • Providing consultancy to software engineering teams.
  • Owning and managing Incident, Major Incident, and Service Request processes.

Requirements:
  • A strong background in ITIL Service Management capability for Service Design, Transition & Operations.
  • A good understanding of Incident, Major Incident Management, Service Request, Problem, Change & Release Management, Disaster Recovery & Continuous Service Improvement Management.

What We Offer:
  • Generous pension contributions up to 14%.
  • Income protection, critical illness cover, and death in service insurance.
  • Parental and adoption leave.
  • Learning and development opportunities and study support.
  • The estimated salary for this role is around £65,000 - £85,000 per annum, based on the location and industry standards.


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